How to find the frame number on your Silverback bike:

• On our classic bikes the frame number is located on the bottom bracket.
• On our e-bike models the frame number is found on the left or right side near the motor.

WARRANTY TERMS AND CONDITIONS
Your Silverback bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, we provide our customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:

For all frames and rigid forks we guarantee from the date of sale from the dealer:

Aluminium – limited lifetime Guarantee*
Carbon, Alu-Carbon 2 Years Guarantee

If a break occurs during this period (from date of sale), we will replace the frame with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame's function (e.g. seat post, derailleur, handlebar and stem, suspension fork …), even where a replacement frame necessitates replacement of some or all of these components, must be borne by the customer.

EXCLUSIONS:
All frame exchanges add on parts are not included into this extended warranty. Here the 2 years limited warranty applies.

We reserve the right to withhold this service if we ascertain that the damage has been caused purposefully or it is only cosmetic damage

We reserve the right to repair defective frames or parts or to replace them with the corresponding updated model. A condition of the warranty is normal use of the bike in accordance with the manufacturer’s stipulations.

Modification work outside the statutory warranty period (2 years) is not carried out or refunded by us free of charge.

We therefore request that the customer be fully aware of this stipulation on conclusion of the sales contract in order to avoid possible misunderstandings at a later date.

Special case: carbon frame and carbon forks

We offer you a Crash Replacement Support which is intended to provide an uncomplicated and cost-saving exchange service for your frame/fork where we exchange the damaged product at special price, please email us info@speedlab.shop to get more details.

Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with manufacturer stipulations (e.g. use of a standard frame as a dirt bike, fitting double crown forks, extension of suspension travel, overstressing due to jumps etc.) and all defects due to normal wear and tear. The extended warranty does not apply to the dirt bikes and carbon frames and all fitted components necessitated by a frame swap.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

Guarantee: If the item to be replaced is no longer available in the original colour, you will receive a different colour or an upgrade to the successor model.

For your own safety, please do not exceed the maximum structural weight limit/approved load limit specified for your particular model.

Through-axles and quick releases
The manufacturers' operating instructions for all makes of through-axles and quick releases fitted on our bikes can be found below.

Important information:

• Always follow the manufacturer´s instructions
• Before every ride, check that the through-axle or quick release is positioned and closed correctly
• Please contact your Silverbacks dealer if you have any questions on correct usage

It is not always possible to realise the exact weight for each bike, size and component. Our stated figures refer to the medium frame size without pedals.

Even in the same frame size, weights can vary considerably. This can be caused by variations in the thickness of frame material, longer welds, longer brake lines / shift cables / outer casings, etc...

Components can also be a cause of weight fluctuations - this applies particularly to tyres.

For each frame size you should allow for up to 250g - 300g additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your Silverback bike in the shop yourself

Silverback does not offer a repair service for carbon-frame bikes.

We advise against repairing damaged carbon. The carbon fibres may suffer extensive structural damage that is not visible to the naked eye. If in doubt, always replace carbon parts immediately.

HOW LONG IS THE WARRANTY ON SUSPENSION FORKS AND SHOCKS?

Yes.
However, all full suspension and carbon frames are excluded. Carbon frames can be seriously damaged by permanently fixing the bike on the bicycle trainer.

There are several ways to find the right derailleur hanger for your bike. You can either find the bike which you have on our website and next to each bike there is a hanger recommendation section or alternatively, you can also open the page with the hanger and see the model recommendation next to it.

Ultralight, weatherproof, 100% noiseless, thanks to crossed laying and with a clean look - these are the advantages of internally routed. If a cable change should become necessary, it can be easily done through the inspection opening on the bottom bracket.

The following is a non-exhaustive list of parts subject to wear and tear:

• Rims (where rim brakes are fitted)
• Tyres
• Chains
• Chainrings
• Sprockets
• Hub bearings
• Sealed bearings
• Headsets
• Bearing sets on full-suspension frames
• Wires and cables
• Disc brake rotors
• Brake pads
• Handlebar grips
• Saddles
• Bushings, seals and bearings used in suspension components (fork, rear shock) and dropper seat posts
• (Non-)rechargeable batteries used in electronic systems
  Parts subject to wear and tear must be serviced and maintained regularly in order to ensure they work smoothly. Components subject to high loads and stresses, such as chains and bearing sets, must be replaced regularly.

Please note that parts subject to wear and tear are not covered by the standard guarantee and/or warranty.

You can find detailed information on our services and pricing here: https://speedlab.shop/pages/workshop

Only brake disc rotors with the same maximum diameter as the original rotors that were mounted to that specific model, series and year are authorised. This applies to both the front and rear brakes, even if the fork manufacturer specifies compatibility with larger rotors.

All Silverback bikes are 99% assembled and adjusted. In order to ship safely, we remove certain components such as the wheels, seatpost, pedals. Once delivered, assembling your bike is a quick and simple process using the tools and instructions:

E-bikes are delivered with the battery charged to 30%.

Due to the higher weight of the frame and the force applied by the engine, some parts are subject to wear and may have to be replaced a little earlier than a traditional bike. We recommend you service your E-Bike every 6 months.

Our bikes and e-bikes go through many test processes from the idea to development and production and are developed and built exactly for their intended use. If you want to convert your speedlab.shop non-E-Bike to an E-Bike, or if you want to make basic modifications to your Canyon E-Bike, you will have to do so at your own risk. We cannot provide valid test results or empirical values for potential conversions and advise against conversions not directly specified by Canyon. Frame, fork and all other components are designed for a certain power and weight range. Therefore, unplanned modifications can lead to problems or defects

Yes.

Silverback frames with a disk brake mounting are approved for the use of Rohloff hubs.

The following needs to be considered:

Exceptions:

All bikes with electrical support (pedelecs)

All Bikes with rear suspension (fullsuspension bikes)

If you damage a Surface carbon wheel while riding during the lifetime of the wheel [Surface believes the reasonably expected lifetime is 10 years.

We will offer new Carbon rim at half price of the rim and repair it for free.

This Protection Care Program applies to Surface carbon wheels that are standard specification on New bikes as well as aftermarket wheel purchases. This applies to original owners only.

Program works as follows and are wheel-dependent on the extent of damage or crash.

• The rebuild of a damaged wheel (including spokes, decals, nipples, where needed) is free. We invoice you for the costs of the Rim and or if nipples/ hubs are damaged at a heavy discounted rate.
  or
• A complete new wheel replacement at half price.
  Please always ride safely and Stop riding the bike if you suspect any damage or crack

- Send us a picture to info@silverbacklab.com

- Send us copy of the sales transaction/invoice

- Alternately if you in the area of Stuttgart, Germany, bring in your product to our Flagship Store.

Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.

If your Space helmet has been involved in a crash/heavy fall, you may be eligible for a ‘pay-half price only” on a new Space replacement helmet. To participate in the scheme you must have purchased your helmet within the last two years.

To take advantage of this scheme all you need to do is send us image of the damaged helmet as well as Proof of Purchase to: info@silverbacklab.com

If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet.

To participate in the scheme you must have purchased your helmet within the last two years. To take advantage of this scheme all you need to do is drop us an email with the below information;

- A picture of the damaged helmet.
- A covering letter detailing the information of the accident.
- Proof of purchase of the damaged helmet.
- Details of which replacement helmet you would like. (Model, size and colour)
- Your full name and address.
- Contact telephone number.

As an answer you can put a link to our new e bike manual from the of the footer  on our website

By all S-electro Diamond Trail, S-electro Diamond Stepdown, S-electro Diamond fat, S-electro Diamond Comp models please tell that the serial number of the frame is located under the black cover, one needs to unscrew 2 screws in order to take it down to see the frame number.

By S-electro Stepdown, S-electro Comp SL, S-electro Elite AL 2 (630Wh) models the frame number is located on the side of the side of the frame around the motor.

Yes, you need to download E TUBE app and configure the settings. 

https://bike.shimano.com/de-DE/e-tube/project.html