Cancellation policy

For online placed standard purchases (not individually customised bicycles and frames): You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.

 

Does my bike have to be new to be able to make use of the cancellation right?

Yes, the prerequisite is that the bike has not yet been ridden. We cannot take back bikes that have been ridden on the road, off-road or in the underground car park. Of course, trying one out in your apartment is no problem.

For online placed individually customised bicycles and frames  from MY DREAM BIKE™ and SilverRider™ models: there is no right of withdrawal at all.

According to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts for the delivery of non-prefabricated goods (custom bikes from  MY DREAM BIKE™ collection and SilverRider™ Models), for the production of which an individual selection or determination by the consumer is decisive.

For purchases directly in the store: there is no right of withdrawal at all.

According to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts for the delivery of non-prefabricated goods (custom bikes from  MY DREAM BIKE™ collection and SilverRider™ Models), for the production of which an individual selection or determination by the consumer is decisive.

Cancellation.

To initiate the revocation process, please write to us:

Silverback Technologie GmbH
Ohmstrasse 18
72622 Nuertingen

Germany
info@silverbacklab.com
Tel: +49 7022 9777 818

that you wish to revoke your order. To be legally valid, your revocation must be in written form, via postal letter or e-mail.

Pack everything you want to return to Silverback Technologie GmbH carefully and include your order number. 

SPEEDLAB does not cover the return costs. Customer is liable for the return of the products.

Revocations from non-EU countries have to be shipped at your own expense. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

 You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

In case of defective items and warranty claims please contact our customer service via phone (+4970229777818, Mo-Fri 9 am to 5 pm, Sat 9 am to 1 pm) or send us an e-mail to info@silverbackbikes.de

All merchandise must be returned unworn, unwashed,unused and with original tags attached to the merchandise.

Customers from Germany, the EU and world:

If you need to return an item, please contact us at (email) with your order number and details about the product you would like to return. 

For the goods except bicycles and frames: within Germany, EU, Worldwide: the returned item must be shipped at your own expense.

For bicycle return within Germany, EU, Worldwide: the returned item must be shipped at your own expense.

Ship the item back to: 

Silverback Technologie GmbH
Ohmstrasse 18
72622 Nuertingen

Germany

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds.

A return will be processed at Silverback Technologie GmbH within a few working days. Once your request has been successfully processed it will be confirmed by e-mail. A possibly necessary refund will be processed directly afterwards.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.