Warranty Policy for Bikes & Components

We've got you covered

You’re protected from day one. Every Silverback bicycle is backed by a comprehensive warranty designed to keep you riding with confidence — from lifetime frame coverage on key models to robust protection on batteries, electronics, and components. Once your bike is registered, you’re covered against manufacturing defects and supported by a clear, rider‑first claims process through our authorized dealers. It’s our commitment to stand behind every bike we build and to make sure you feel secure long after the first ride.

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Register your bike

Registering your Silverback unlocks your full warranty protection and keeps you connected to the latest technical updates. It’s quick, it’s secure, and it ensures we can support you if your bike is ever lost, stolen, or needs a warranty claim. Your registration helps us verify your ownership, streamline service through our dealer network, and keep you informed about important product information. And of course — your details stay private and are never shared.

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Crash Replacement

Crashes happen — your ride shouldn’t end because of them. Silverback’s Crash Replacement Program gives you added peace of mind: if your Silverback frame is damaged in an accident within the first two years of ownership, we’ll offer a replacement frame at a reduced cost. Simply bring your bike to an authorized Silverback dealer for inspection so they can assess the damage and guide you through the process. It’s our way of keeping you rolling and standing behind the performance frames we engineer.

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⚠️ IMPORTANT NOTICE

All warranty coverage is subject to the full Terms & Conditions in this document and applies only to defects present at the time of manufacture under normal use.

This warranty is provided in addition to your statutory rights as a consumer and does not affect those rights.

WARRANTY DURATION OVERVIEW

(Subject to Terms & Conditions below)

Component Type	Warranty Duration	Coverage Type
Alloy SilverRider Frames	Limited Lifetime*	Manufacturing defects + crash replacement program
Alloy Hardtail Frames	Limited Lifetime*	Manufacturing defects + crash replacement program (Purchased on/after 1 June 2026)
Alloy Hardtail Frames	5 Years*	Manufacturing defects + crash replacement program (Purchased before 1 June 2026)
CAT / Carbon Frames	2 Years*	Manufacturing defects + crash replacement program
Dual Suspension Frames	2 Years*	Manufacturing defects + crash replacement program (excludes suspension components)
E-Bike Batteries	2 Years**	Manufacturing defects, ≥70% capacity, max. 500 cycles
E-Bike Electronics	2 Years*	Electrical component defects
E-Bike Motors	Varies*	Manufacturing defects covered by original manufacturer
E-Bike Charger	1 Year*	Manufacturing defects covered by original manufacturer
Consumables, Points of contact, Wear-and-tear items	*60 Days¹⁷**	Manufacturing defects covered by original manufacturer
Suspension Forks & Shocks	Varies*	Manufacturing defects covered by original manufacturer

*All durations are subject to the Terms & Conditions below.

Note:

Paintwork and decals, anodizing, bearings, lubricants, and suspension struts are not covered.
Integrated lighting systems and other third-party components supplied as original equipment are covered exclusively by the respective manufacturer’s warranty.

KEY WARRANTY CONDITIONS (SUMMARY)

Applies to the original purchaser unless otherwise stated
Covers defects present at time of manufacture only
Applies only under normal use and intended riding conditions
Normal wear and tear is not covered
Valid only for products purchased through authorized dealers

Full Terms & Conditions below

FULL WARRANTY TERMS & CONDITIONS (LEGALLY BINDING)

1. DEFINITIONS

Original Purchase
The first purchase of a new product from an authorized Silverback dealer.

Normal Use
Use of the bicycle in accordance with its intended riding category, technical specifications, and instructions in the owner’s manual.

Wear and Tear
Wear and tear is the gradual deterioration of components caused by normal use, friction, environmental exposure and ageing. These components require regular inspection, maintenance and, where necessary, replacement. A worn component does not become a warranty claim simply because it reaches a particular age, mileage or service interval.

Defect
A fault in materials or manufacturing that existed at the time of production and affects the function or structural integrity of the product.

2. COVERAGE

This warranty covers defects in materials or manufacturing under normal use.

It applies only to products:

Purchased new from an authorized Silverback dealer
Properly assembled and maintained
Used within their intended category

3. ELIGIBILITY & PROOF OF PURCHASE

Valid for the original purchaser unless explicitly stated otherwise
Proof of original purchase is required
Warranty period always begins from the original purchase date

4. WARRANTY REGISTRATION (REQUIRED)

To activate and benefit from this warranty, the bicycle must be registered within 60 days of the original purchase date.

Registration allows Silverback to verify ownership and provide efficient warranty support.

Failure to register within this period may limit the ability to process warranty claims.
However, this does not affect any statutory rights granted under applicable consumer law.

Register > here

5. THIRD-PARTY COMPONENTS

Components not manufactured by Silverback (including but not limited to drivetrain, brakes, suspension systems, and integrated lighting systems) are not covered by this warranty and are subject solely to the warranty of the respective manufacturer.

6. WARRANTY PROCESS & REMEDY

To initiate a claim:

Contact an authorized Silverback dealer
The dealer will inspect the product and submit the claim

During the warranty period, Silverback will, at its discretion:

Repair the product, or
Replace it with the same or most similar available product

Replacement products may differ in:

Color
Design
Specifications
Compatibility

Returned products may be required before replacement is issued.

7. GEOGRAPHIC LIMITATION

Warranty service may be limited to the country in which the product was originally purchased.

8. DISCONTINUED PRODUCTS

If a product is discontinued:

A replacement of equivalent function and value may be provided
Identical replacements are not guaranteed
Compatibility-related costs are not covered

Discontinued products remain eligible for warranty support for 1 year after discontinuation.

9. WARRANTY EXCLUSIONS

The warranty does not cover damage caused by:

Improper assembly or installation, including over-torquing or incorrect mounting
Jumping, stunt riding, drops, racing, or use beyond the intended riding category
Accidents, impacts, abuse, misuse, or neglect
Fatigue damage resulting from repeated stress over time
Corrosion (including rust) or environmental exposure
Normal wear and tear (including but not limited to brake pads, chains, cassettes, bearings, and tires)
Paint and decal damage, cosmetic damage, or surface finish wear from external causes
Use of incompatible or non-approved components or accessories
E-bike motor modifications or unauthorized electrical changes
Commercial use (e.g. rental fleets, leasing, or fleet operations)
Use of a seatpost below the minimum insertion depth
Bent or broken derailleur hangers due to impact
Continued use of the bicycle with worn or damaged components
Improper maintenance or failure to follow service intervals

The warranty does not cover:

Labour, transport, shipping, or assembly costs
Components or accessories unless explicitly stated
Third-party components (covered solely by their respective manufacturers)

10. WARRANTY VOID CONDITIONS

This warranty may be voided if:

The product is modified outside manufacturer specifications
Maintenance guidelines are not followed
Non-compatible parts are installed
The product is used for commercial purposes

11. E-BIKE BATTERY WARRANTY**

Coverage (from purchase date)

2 years or 500 charge cycles (whichever occurs first)
Minimum 70% capacity retention

Covered

Manufacturing defects
Electrical failures not caused by misuse

Not Covered

Deep discharge due to improper charging
Water or moisture damage
Improper storage conditions
Extreme temperature exposure
Use of non-original chargers
Opening or modifying battery
Impact damage
Normal degradation

Care Requirements

Use only original charger
Store in dry, controlled environment
Charge at least every 1 month
Follow user manual instructions

12. DRIVETRAIN PERFORMANCE

Drivetrain performance variations are not defects if caused by:

Riding conditions
Terrain or impacts
Rider technique
Normal wear

Noise, chain drops, or shifting variation do not constitute a warranty claim.

13. FRAME REPLACEMENT PROGRAM

For crash-related damage:

Replacement may be offered at reduced cost within 2 years
Valid for original purchaser only
Dealer inspection required
Replacement may differ in color/spec
For more details, visit our Crash Replacement Program page

14. DEALER RESPONSIBILITIES

Dealers must:

Inspect products before submitting claims
Follow torque specifications
Ensure proper assembly and installation

15. LIMITATION OF LIABILITY

To the extent permitted by law:

Silverback’s liability is limited to the original purchase price
Silverback is not liable for indirect, incidental, or consequential damages

16. GOODWILL / CRASH REPLACEMENT

If damage is not covered under warranty, Silverback or its dealers may offer a replacement product at a reduced price, subject to availability and eligibility.

17. CONSUMABLES, POINTS OF CONTACT, WEAR-AND-TEAR ITEMS

The following components are considered moving parts or normal wear-and-tear items and are subject to deterioration through regular use. As such, these parts are not covered under warranty unless a manufacturing or material defect is identified. Where these components are supplied by a third-party manufacturer, any applicable warranty claims will be subject to the terms and conditions of that manufacturer's warranty policy.

Drivetrain

Chain – wears and elongates through normal use.
Cassette / sprockets – sprocket teeth wear through repeated chain contact.
Chainrings – teeth gradually wear through normal drivetrain use. Jockey wheels / derailleur pulleys – bearings, bushings and teeth can wear over time.
Bottom bracket bearings – bearings can wear due to load, contamination and moisture.

Braking system

Brake pads – friction material wears during braking.
Disc brake rotors – braking surfaces gradually wear.
Rims used with rim brakes – the braking surface gradually wears.
Brake and gear cables / housings – cables can stretch, fray or corrode and housings can deteriorate.

Wheels and tyres

Tyres – tread wears and tyres can suffer punctures, cuts and age-related deterioration.
Inner tubes – punctures and deterioration are normal service-related issues.
Hub bearings – bearings wear through use, contamination and moisture.
Sealed bearings – bearings can eventually become rough, loose or seized.
Wheel components such as spokes may require replacement after fatigue, impact or other damage; whether such damage constitutes normal wear or a covered defect depends on the individual case.

Contact points

Handlebar grips / bar tape – wear through contact, sweat and weather exposure.
Saddles – covers and padding can deteriorate through normal use.
Pedal bearings and pedal surfaces – may wear with use or become damaged through impacts.

Steering and suspension

Headsets / headset bearings – bearings wear through steering loads, contamination and moisture.
Full-suspension frame bearing sets / pivot bearings – require regular inspection and eventual replacement.
Suspension fork and rear-shock seals – seals deteriorate and require periodic servicing.
Suspension bushings and bearings – wear with use and require servicing or replacement.
Dropper seat-post seals, bushings and bearings – subject to normal wear and regular service requirements.

E-bike batteries and electronic components

Battery capacity naturally decreases with age and charging cycles. Normal capacity degradation is considered wear and tear.
Battery manufacturing defects and other covered faults may remain covered under the applicable battery warranty.
Individual e-bike components may have separate manufacturer's warranty terms depending on the motor, battery and electronics manufacturer.

⚠️ DISCLAIMER

Always follow the owner’s manual and use appropriate safety equipment.
Specifications, colors, and products may change without notice.
“Silverback” is a registered trademark of Silverback Technologies.

💡 CLARITY EXAMPLES

A 2-year battery warranty covers defects present at manufacture only.
It does not cover damage from dropping the battery, improper storage, or misuse.
My bottom bracket is making noise or has failed. Who is responsible?
- If your bottom bracket has a manufacturing defect, contact your authorized Silverback dealer. We will inspect the issue and help process the warranty claim with the component manufacturer where applicable.
- If the bottom bracket has worn out through normal use, contamination, improper maintenance, or riding conditions, replacement is considered routine maintenance and is not covered under warranty.

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