We've got you covered

You’re protected from day one. Every Silverback bicycle is backed by a comprehensive warranty designed to keep you riding with confidence — from lifetime frame coverage on key models to robust protection on batteries, electronics, and components. Once your bike is registered, you’re covered against manufacturing defects and supported by a clear, rider‑first claims process through our authorized dealers. It’s our commitment to stand behind every bike we build and to make sure you feel secure long after the first ride.

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Register your bike

Registering your Silverback unlocks your full warranty protection and keeps you connected to the latest technical updates. It’s quick, it’s secure, and it ensures we can support you if your bike is ever lost, stolen, or needs a warranty claim. Your registration helps us verify your ownership, streamline service through our dealer network, and keep you informed about important product information. And of course — your details stay private and are never shared.

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Crash Replacement

Crashes happen — your ride shouldn’t end because of them. Silverback’s Crash Replacement Program gives you added peace of mind: if your Silverback frame is damaged in an accident within the first two years of ownership, we’ll offer a replacement frame at a reduced cost. Simply bring your bike to an authorized Silverback dealer for inspection so they can assess the damage and guide you through the process. It’s our way of keeping you rolling and standing behind the performance frames we engineer.

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Phylion Lithium Battery Warranty

We provide warranty support for Phylion lithium batteries purchased from Silverback Bikes, subject to the terms below.

Warranty period

The battery warranty covers 24 months from the production date, measured to the date the fault is reported. The production date is encoded on the battery label. Contact us if you need help identifying it.

Commercial use, including rental, courier services, and bike-sharing, requires separately agreed warranty terms.

What is covered?

The warranty covers eligible battery faults arising during proper use and storage, subject to inspection and the exclusions below.

It also includes these minimum battery-capacity standards:

Coverage limit — whichever comes first	Minimum capacity
15 months from manufacture or 300 charge cycles	80%
24 months from manufacture or 500 charge cycles	60%

Capacity is assessed through a controlled test, rather than riding range or the battery’s charge display. Testing uses a compatible charger, a temperature of 25°C ±5°C, a rest period of at least 30 minutes after a full charge, and a discharge rate no higher than 0.5C.

Repair or replacement and associated costs

Eligible faulty batteries will be assessed for repair. If a covered battery cannot be repaired within the warranty period, the manufacturer will provide a replacement.

Service batteries may be refurbished. Refurbished batteries retain the remaining warranty period of the original battery; the warranty does not restart. Their minimum capacity must be:

80% for original batteries within the first 15 months.
60% for original batteries in months 16–24.

Warranty coverage is limited to the battery repair or replacement itself. It does not cover associated costs, including:

Labour to diagnose the issue or remove, install, or refit the battery.
Transport, postage, courier, or shipping charges, including sending the battery for assessment and returning it to you.
Assembly or reassembly of the bicycle or other equipment.

These associated costs are your responsibility, except where applicable consumer law requires otherwise. Contact us before arranging repairs or returning a battery so we can explain the process and any applicable costs.

What is not covered?

The warranty does not cover:

Damage from improper use or storage, deliberate damage, dropping, or other physical damage.
Battery failure caused by water entering the battery.
Batteries dismantled without authorization.
Batteries charged using an incompatible charger.
Use with an e-bike outside the battery’s agreed technical specifications.
Damage caused by extended storage without the required recharging, including permanent cell damage or excessive voltage differences between cells.

Claims outside the warranty period are not covered. Capacity claims are also subject to the time and charge-cycle limits above.

Looking after your battery

Follow the battery’s instructions and these care requirements:

Use only the manufacturer-matched charger.
Charge within 0°C to 45°C.
Use the battery within −20°C to 45°C.
Store within −10°C to 35°C, in a cool, shaded, dry location.
Charge before long-term storage and recharge every two months during storage.
Keep the battery away from rain, water, corrosive liquids, excessive heat, direct sunlight, and fire.
Do not connect the terminals with metal objects, crush the battery, or dismantle it without authorization.

If you notice an unusual smell, discoloration, deformation, or other abnormal behaviour, stop using the battery and contact us.

How to make a claim

Contact Silverback Bikes authorized dealer promptly with:

Your order details.
The battery model and serial number, or a clear photo of its label.
A description of the fault and when it started.
Relevant photos or videos, where available.

We will review the information, record the claim with the manufacturer, and explain any inspection or return arrangements. Please contact us before sending a battery back.

If testing finds no fault, the battery will be returned.