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SAFE SHOPPING  -  SECURE PAYMENT  -  worldwide shipping  -  LIFETIME WARRANTY  -  CASHBACK

Due to Covid-19 and our measures to protect our employees, it may take 7-15 working days for your order to leave our warehouse.

  • Bikes
    • MOUNTAIN BIKE
      • SILVERBACK CF
        • Build Yours Customizer

          Product Image

          SILVERBACK CF

          Dual Suspension

          Cross Country

          Carbon
          29"
          120/100mm Travel
          weight 11 kg

      • SILVERBACK AL
        • Product Image

          SILVERBACK AL

          Dual Suspension

          Trail

          Alloy
          29"
          130/105mm Travel
          weight 14.4 Kg

      • SLIDER
        • Product Image

          SLIDER

          Dual Suspension

          Trail/Enduro

          Alloy
          29"
          150/150mm Travel
          weight 14.8kg

      • SUPERSPEED
        • Build Yours Customizer

          Product Image

          SUPERSPEED

          Hardtail

          Cross Country

          Carbon
          29"
          100mm Travel
          weight 11.77kg

      • SLADE
        • Product Image

          SLADE

          Hardtail

          Trail

          Alloy
          29"
          130mm Travel
          weight 14.9kg

      • STRIDE
        • Product Image

          STRIDE




      • STORM
        • Product Image

          STORM

          Hardtail

          Cross Country

          Carbon
          29"
          100mm Travel
          weight 12.13kg

      • SE SERIES
        • Product Image

          SE SERIES

          Hardtail

          Trail

          Alloy
          29"
          120mm Travel
          weight 16.5kg

      • SE SERIES TRAIL
        • Product Image

          SE SERIES TRAIL

          Dual Suspension

          Trail

          Alloy
          29"
          140/140mm Travel
          weight 16.5 kg

    • ROAD
      • SCAROSSO
        • Build Yours Customizer

          Product Image

          SCAROSSO

          Road

          Aero Road

          Carbon
          700C
          Carbon Fork
          weight 8.2kg

      • STRELA
        • Product Image

          STRELA

          Sport

          Road

          Alloy
          700C
          Carbon Fork

      • SCALINI TT ULTEGRA
        • Product Image

          SCALINI TT ULTEGRA

          Road

          Time Trial

          Carbon
          700C

          weight 8.83kg

    • GRAVEL / CX
      • SIABLO CF
        • Product Image

          SIABLO CF

          Gravel

          Performance

          Full Carbon
          700C
          Carbon Fork
          weight 9.5kg

      • SIABLO AL GRX
        • Product Image

          SIABLO AL GRX

          Gravel

          Fitness

          Alloy
          700C
          Carbon Fork
          weight 10.6kg

    • CITY / HYBRID
      • SCENTO
        • Product Image

          SCENTO

          Commute

          Hybrid

          Aluminium
          700C

          weight 12.8kg

    • FAT BIKES
      • SYNERGY
        • Product Image

          SYNERGY

          Dual Suspension

          Fat Bike

          full Carbon
          26" Fat
          120/110mm Travel
          weight 14.8kg

      • SE SERIES FAT
        • Build Yours Customizer

          Product Image

          SE SERIES FAT

          Hardtail

          Fat Bike

          Alloy
          26" Fat
          Carbon Rigid Fork
          weight 15.9kg

    • LADIES
      • SPLASH
        • Product Image

          SPLASH

          Hardtail

          Ladies Sport XC

          Alloy
          29"
          100mm Travel
          weight 13.92kg

      • Sola sld
        • Product Image

          Sola sld

          Hardtail

          Cross Country

          Alloy
          29"
          100mm Travel
          weight 13.4kg

      • SE SERIES LADIES
        • Product Image

          SE SERIES LADIES

          Hardtail

          Sport XC

          Alloy
          29"/27.5"
          100mm Travel
          weight 15.5kg

    • KIDS
      • SPYKE
        • Product Image

          SPYKE

          Hardtail

          Kids

          Alloy
          26"
          100mm Travel
          weight 13.82kg

      • SKID
        • Product Image

          SKID

          Hardtail

          Kids

          Alloy
          16"

          weight 9.84kg

  • E-BIKES
    • MOUNTAIN BIKES
      • PRO CF
        • Product Image

          PRO CF

          Dual Suspension

          E Enduro

          Carbon
          29"
          150/145mm Travel
          weight from 20.9kg

      • ELITE AL
        • Build Yours Customizer

          Product Image

          ELITE AL

          Dual Suspension

          E-Enduro

          Alloy
          29"
          150/145mm
          weight 24 kg

      • DIAMOND
        • Build Yours Customizer

          Product Image

          DIAMOND

          Hardtail

          E Adventure

          Alloy
          29"
          120mm Fork
          weight 21.5kg

      • COMP SL
        • Product Image

          COMP SL

          Hardtail

          E Adventure

          Alloy
          29"
          120mm Fork
          weight 21 kg

      • SELECTRO 50
        • Product Image

          SELECTRO 50

          Hardtail

          E Sport

          Alloy
          29"
          120mm Fork
          weight 22.5 kg

    • FAT BIKE
      • DIAMOND FAT
        • Build Yours Customizer

          Product Image

          DIAMOND FAT

          Hardtail

          E Fat

          alloy
          26" Fat
          Carbon Rigid Fork
          weight 24.2 kg

    • ALL-ROAD
      • S ELECTRO SUPERFAST
        • Product Image

          S ELECTRO SUPERFAST

          Road

          E road

          Carbon
          700C

          weight 12.7kg

      • S ELECTRO METRO
        • Product Image

          S ELECTRO METRO

          Hardtail

          E-Commuting

          Alloy
          700C

          weight 22 kg

    • YOUTH / SPORT
      • STRIDE ELECTRIC
        • Product Image

          STRIDE ELECTRIC

          Hardtail

          E Kids

          Alloy
          26"/27.5"

          weight 21.9kg

    • LADIES / COMMUTE
      • Diamond
        • Build Yours Customizer

          Product Image

          Diamond

          Hardtail

          E Adventure

          Alloy
          29"
          120mm Fork
          weight 21.5kg

      • STEPDOWN
        • Product Image

          STEPDOWN

          Hardtail

          E Adventure

          Alloy

          120mm Fork
          weight 21kg

  • Inside Silverback
    • OUR MISSION: OUR VALUES
    • OUR SECOND NATURE
    • MULTIMEDIA
    • INNOVATION
    • ERGONOMIC SCIENCE: SURFACE
    • FACTS & FIGURES
    • OUR COMPANY
    • VISION OF THE FUTURE
    • DESIGN: COLAB
  • Collections
  • My dreambike customizer
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Silverbback Silverbback

EN DE
B2B Login
Bikes
  • MOUNTAIN BIKE
  • ROAD
  • GRAVEL / CX
  • CITY / HYBRID
  • FAT BIKES
  • LADIES
  • KIDS
  • SILVERBACK CF
  • SILVERBACK AL
  • SLIDER
  • SUPERSPEED
  • SLADE
  • STRIDE
  • STORM
  • SE SERIES
  • SE SERIES TRAIL
  • SCAROSSO
  • STRELA
  • SCALINI TT ULTEGRA
  • SIABLO CF
  • SIABLO AL GRX
  • SCENTO
  • SYNERGY
  • SE SERIES FAT
  • SPLASH
  • Sola sld
  • SE SERIES LADIES
  • SPYKE
  • SKID
icon

Build Yours Customizer

Product Image

SILVERBACK CF

Dual Suspension

Cross Country

Carbon
29"
120/100mm Travel
weight 11 kg

Product Image

SILVERBACK AL

Dual Suspension

Trail

Alloy
29"
130/105mm Travel
weight 14.4 Kg

Product Image

SLIDER

Dual Suspension

Trail/Enduro

Alloy
29"
150/150mm Travel
weight 14.8kg

icon

Build Yours Customizer

Product Image

SUPERSPEED

Hardtail

Cross Country

Carbon
29"
100mm Travel
weight 11.77kg

Product Image

SLADE

Hardtail

Trail

Alloy
29"
130mm Travel
weight 14.9kg

Product Image

STRIDE

Product Image

STORM

Hardtail

Cross Country

Carbon
29"
100mm Travel
weight 12.13kg

icon

Build Yours Customizer

Product Image

SCAROSSO

Road

Aero Road

Carbon
700C
Carbon Fork
weight 8.2kg

Product Image

STRELA

Sport

Road

Alloy
700C
Carbon Fork

Product Image

SIABLO CF

Gravel

Performance

Full Carbon
700C
Carbon Fork
weight 9.5kg

Product Image

SIABLO AL GRX

Gravel

Fitness

Alloy
700C
Carbon Fork
weight 10.6kg

Product Image

SCENTO

Commute

Hybrid

Aluminium
700C
weight 12.8kg

Product Image

SYNERGY

Dual Suspension

Fat Bike

full Carbon
26" Fat
120/110mm Travel
weight 14.8kg

icon

Build Yours Customizer

Product Image

SE SERIES FAT

Hardtail

Fat Bike

Alloy
26" Fat
Carbon Rigid Fork
weight 15.9kg

Product Image

SPLASH

Hardtail

Ladies Sport XC

Alloy
29"
100mm Travel
weight 13.92kg

Product Image

SPYKE

Hardtail

Kids

Alloy
26"
100mm Travel
weight 13.82kg

Product Image

SKID

Hardtail

Kids

Alloy
16"
weight 9.84kg

Product Image

Sola sld

Hardtail

Cross Country

Alloy
29"
100mm Travel
weight 13.4kg

Product Image

SCALINI TT ULTEGRA

Road

Time Trial

Carbon
700C
weight 8.83kg

Product Image

SE SERIES

Hardtail

Trail

Alloy
29"
120mm Travel
weight 16.5kg

Product Image

SE SERIES LADIES

Hardtail

Sport XC

Alloy
29"/27.5"
100mm Travel
weight 15.5kg

Product Image

SE SERIES TRAIL

Dual Suspension

Trail

Alloy
29"
140/140mm Travel
weight 16.5 kg

E-BIKES
  • MOUNTAIN BIKES
  • FAT BIKE
  • ALL-ROAD
  • YOUTH / SPORT
  • LADIES / COMMUTE
  • PRO CF
  • ELITE AL
  • DIAMOND
  • COMP SL
  • SELECTRO 50
  • DIAMOND FAT
  • S ELECTRO SUPERFAST
  • S ELECTRO METRO
  • STRIDE ELECTRIC
  • Diamond
  • STEPDOWN
Product Image

PRO CF

Dual Suspension

E Enduro

Carbon
29"
150/145mm Travel
weight from 20.9kg

icon

Build Yours Customizer

Product Image

ELITE AL

Dual Suspension

E-Enduro

Alloy
29"
150/145mm
weight 24 kg

icon

Build Yours Customizer

Product Image

DIAMOND

Hardtail

E Adventure

Alloy
29"
120mm Fork
weight 21.5kg

icon

Build Yours Customizer

Product Image

DIAMOND FAT

Hardtail

E Fat

alloy
26" Fat
Carbon Rigid Fork
weight 24.2 kg

Product Image

S ELECTRO SUPERFAST

Road

E road

Carbon
700C
weight 12.7kg

Product Image

STRIDE ELECTRIC

Hardtail

E Kids

Alloy
26"/27.5"
weight 21.9kg

icon

Build Yours Customizer

Product Image

Diamond

Hardtail

E Adventure

Alloy
29"
120mm Fork
weight 21.5kg

Product Image

STEPDOWN

Hardtail

E Adventure

Alloy
120mm Fork
weight 21kg

Product Image

COMP SL

Hardtail

E Adventure

Alloy
29"
120mm Fork
weight 21 kg

Product Image

S ELECTRO METRO

Hardtail

E-Commuting

Alloy
700C
weight 22 kg

Product Image

SELECTRO 50

Hardtail

E Sport

Alloy
29"
120mm Fork
weight 22.5 kg

Collections
My dreambike customizer
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FAQ Technical

FAQ General

FAQ Shipping

FAQ Payments & Leasing

FAQ Refund & Return

FAQ Testride Silverback & Workshop

Silverback FAQ

FAQ Technical

Where do I find the frame number on my Silverback bike?

How to find the frame number on your Silverback bike:

  • On our classic bikes the frame number is located on the bottom bracket.
  • On our e-bike models the frame number is found on the left or right side near the motor.

How long do I have guarantee / warranty on my Silverback bike?

WARRANTY TERMS AND CONDITIONS
Your Silverback bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, we provide our customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:

For all frames and rigid forks we guarantee from the date of sale from the dealer:

Aluminium – limited lifetime Guarantee*
Carbon, Alu-Carbon 2 Years Guarantee

If a break occurs during this period (from date of sale), we will replace the frame with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame's function (e.g. seat post, derailleur, handlebar and stem, suspension fork …), even where a replacement frame necessitates replacement of some or all of these components, must be borne by the customer.

EXCLUSIONS:
All frame exchanges add on parts are not included into this extended warranty. Here the 2 years limited warranty applies.

We reserve the right to withhold this service if we ascertain that the damage has been caused purposefully or it is only cosmetic damage

We reserve the right to repair defective frames or parts or to replace them with the corresponding updated model. A condition of the warranty is normal use of the bike in accordance with the manufacturer’s stipulations.

Modification work outside the statutory warranty period (2 years) is not carried out or refunded by us free of charge.

We therefore request that the customer be fully aware of this stipulation on conclusion of the sales contract in order to avoid possible misunderstandings at a later date.

Special case: carbon frame and carbon forks

We offer you a Crash Replacement Support which is intended to provide an uncomplicated and cost-saving exchange service for your frame/fork where we exchange the damaged product at special price, please email us info@speedlab.shop to get more details.

Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with manufacturer stipulations (e.g. use of a standard frame as a dirt bike, fitting double crown forks, extension of suspension travel, overstressing due to jumps etc.) and all defects due to normal wear and tear. The extended warranty does not apply to the dirt bikes and carbon frames and all fitted components necessitated by a frame swap.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

Guarantee: If the item to be replaced is no longer available in the original colour, you will receive a different colour or an upgrade to the successor model.

What is the approved structural weight limit/load limit for my Silverback bike?

For your own safety, please do not exceed the maximum structural weight limit/approved load limit specified for your particular model.

Through-axles and quick releases
The manufacturers' operating instructions for all makes of through-axles and quick releases fitted on our bikes can be found below.

Important information:

  • Always follow the manufacturer´s instructions
  • Before every ride, check that the through-axle or quick release is positioned and closed correctly
  • Please contact your Silverbacks dealer if you have any questions on correct usage

Why is my bike heavier than stated on the website?

It is not always possible to realise the exact weight for each bike, size and component. Our stated figures refer to the medium frame size without pedals.

Even in the same frame size, weights can vary considerably. This can be caused by variations in the thickness of frame material, longer welds, longer brake lines / shift cables / outer casings, etc...

Components can also be a cause of weight fluctuations - this applies particularly to tyres.

For each frame size you should allow for up to 250g - 300g additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your Silverback bike in the shop yourself

Is it possible to repair a damaged carbon frame?

Silverback does not offer a repair service for carbon-frame bikes.

We advise against repairing damaged carbon. The carbon fibres may suffer extensive structural damage that is not visible to the naked eye. If in doubt, always replace carbon parts immediately.

HOW LONG IS THE WARRANTY ON SUSPENSION FORKS AND SHOCKS?

HOW LONG IS THE WARRANTY ON SUSPENSION FORKS AND SHOCKS?

Can I use my Silverback bike on a bicycle trainer?

Yes.
However, all full suspension and carbon frames are excluded. Carbon frames can be seriously damaged by permanently fixing the bike on the bicycle trainer.

How can I find the correct derailleur hanger?

There are several ways to find the right derailleur hanger for your bike. You can either find the bike which you have on our website and next to each bike there is a hanger recommendation section or alternatively, you can also open the page with the hanger and see the model recommendation next to it.

What are the advantages of internal cable routing?

Ultralight, weatherproof, 100% noiseless, thanks to crossed laying and with a clean look - these are the advantages of internally routed. If a cable change should become necessary, it can be easily done through the inspection opening on the bottom bracket.

What are parts subject to wear and tear and how long are they covered by guarantee?

The following is a non-exhaustive list of parts subject to wear and tear:

  • Rims (where rim brakes are fitted)
  • Tyres
  • Chains
  • Chainrings
  • Sprockets
  • Hub bearings
  • Sealed bearings
  • Headsets
  • Bearing sets on full-suspension frames
  • Wires and cables
  • Disc brake rotors
  • Brake pads
  • Handlebar grips
  • Saddles
  • Bushings, seals and bearings used in suspension components (fork, rear shock) and dropper seat posts
  • (Non-)rechargeable batteries used in electronic systems
    Parts subject to wear and tear must be serviced and maintained regularly in order to ensure they work smoothly. Components subject to high loads and stresses, such as chains and bearing sets, must be replaced regularly.


Please note that parts subject to wear and tear are not covered by the standard guarantee and/or warranty.

How much does the servicing cost?

You can find detailed information on our services and pricing here: https://speedlab.shop/pages/workshop

Up to which brake disc diameter is my Silverback bike approved?

Only brake disc rotors with the same maximum diameter as the original rotors that were mounted to that specific model, series and year are authorised. This applies to both the front and rear brakes, even if the fork manufacturer specifies compatibility with larger rotors.

HOW MUCH ASSEMBLY IS REQURIED WHEN MY BIKE ARRIVES?

All Silverback bikes are 99% assembled and adjusted. In order to ship safely, we remove certain components such as the wheels, seatpost, pedals. Once delivered, assembling your bike is a quick and simple process using the tools and instructions:

E-bikes are delivered with the battery charged to 30%.

How often should I service my E-bike?

Due to the higher weight of the frame and the force applied by the engine, some parts are subject to wear and may have to be replaced a little earlier than a traditional bike. We recommend you service your E-Bike every 6 months.

Can I modify my bike ?

Our bikes and e-bikes go through many test processes from the idea to development and production and are developed and built exactly for their intended use. If you want to convert your speedlab.shop non-E-Bike to an E-Bike, or if you want to make basic modifications to your Canyon E-Bike, you will have to do so at your own risk. We cannot provide valid test results or empirical values for potential conversions and advise against conversions not directly specified by Canyon. Frame, fork and all other components are designed for a certain power and weight range. Therefore, unplanned modifications can lead to problems or defects

Can I use a Rohloff internal gear hub on my Silverback bike?

Yes.

Silverback frames with a disk brake mounting are approved for the use of Rohloff hubs.

The following needs to be considered:

Exceptions:

All bikes with electrical support (pedelecs)

All Bikes with rear suspension (fullsuspension bikes)

WHAT IS THE CRASH REPLACEMENT WARRANTY ON SURFACE WHEELS?

If you damage a Surface carbon wheel while riding during the lifetime of the wheel [Surface believes the reasonably expected lifetime is 10 years.

We will offer new Carbon rim at half price of the rim and repair it for free.

This Protection Care Program applies to Surface carbon wheels that are standard specification on New bikes as well as aftermarket wheel purchases. This applies to original owners only.

Program works as follows and are wheel-dependent on the extent of damage or crash.

  • The rebuild of a damaged wheel (including spokes, decals, nipples, where needed) is free. We invoice you for the costs of the Rim and or if nipples/ hubs are damaged at a heavy discounted rate.
    or
  • A complete new wheel replacement at half price.
    Please always ride safely and Stop riding the bike if you suspect any damage or crack


- Send us a picture to info@silverbacklab.com

- Send us copy of the sales transaction/invoice

- Alternately if you in the area of Stuttgart, Germany, bring in your product to our Flagship Store.

Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.

WHAT IS THE CRASH REPLACEMENT WARRANTY ON SPACE HELMETS?

If your Space helmet has been involved in a crash/heavy fall, you may be eligible for a ‘pay-half price only” on a new Space replacement helmet. To participate in the scheme you must have purchased your helmet within the last two years.

To take advantage of this scheme all you need to do is send us image of the damaged helmet as well as Proof of Purchase to: info@silverbacklab.com

WHAT IS THE CRASH REPLACEMENT WARRANTY ON GIRO HELMETS?

If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet.

To participate in the scheme you must have purchased your helmet within the last two years. To take advantage of this scheme all you need to do is drop us an email with the below information;

- A picture of the damaged helmet.
- A covering letter detailing the information of the accident.
- Proof of purchase of the damaged helmet.
- Details of which replacement helmet you would like. (Model, size and colour)
- Your full name and address.
- Contact telephone number.

Where can I find the E-bike manual?

As an answer you can put a link to our new e bike manual from the of the footer  on our website

Where can I find serial number of the E bike?

By all S-electro Diamond Trail, S-electro Diamond Stepdown, S-electro Diamond fat, S-electro Diamond Comp models please tell that the serial number of the frame is located under the black cover, one needs to unscrew 2 screws in order to take it down to see the frame number.

By S-electro Stepdown, S-electro Comp SL, S-electro Elite AL 2 (630Wh) models the frame number is located on the side of the side of the frame around the motor.

Can I customize my Shimano display to another language or change other settings? 

Yes, you need to download E TUBE app and configure the settings. 

https://bike.shimano.com/de-DE/e-tube/project.html

FAQ General

Is it possible to transfer guarantee to a second buyer?

No
The guarantee becomes null and void when the original buyer sells the bike.

Can I get my product personalised?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. Also see MY DREAM BIKE.

If I can't find a product on your website is it still available or do you still have it?

If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can not find it anymore. Please contact us at info@silverbacklab.com

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.

If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.

If you accept the package, no recourse is possible against our suppliers.

Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

ARE THE PRICES DIFFERENT FROM THE STORE VS ONLINE?

There is no price difference from our products in-store or online.

WHAT IS THE BORNTOBEFAST CYCLING COMMUNITY MEMBERSHIP?

An experience in the cycling world where the customer is always number one. The Borntobefast Community is a global community of passionate, active cyclists with exclusive access to our Curated collection of products, experiences and Cycling Journal.

CAN YOU GIVE ME FURTHER INFOMATION ABOUT SIZING & FIT OF CLOTHING?

Despite our many years of experience it is not possible for us to make binding statements about sizes or fits. That is mainly because of our constantly changing range. Thus, we can not estimate what fits best to every customer. Some customers like tight clothe while other customers like wide clothes more.

You have the opportunity to try on your ordered items. If something does not fit you can use your right of revocation within 14 days. See RETURN POLICY.

AN ITEM IS CURRENTLY NOT AVAILABLE, WHEN WILL IT BE AVAILABLE AGAIN?

You have the possibility to use our notification service. You can enter your email address on the item page by using the corresponding button. You will get a notification as soon as the item is available again or email info@silverbacklab.com for more info.

WHAT SHOULD I DO, IF I FORGOT TO ADD SOMETHING TO MY ORDER?

Contact us at info@silverbacklab.com to specify what you would like to add to your order and we will assist you with this.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?

Yes, but only if your order hasn't been shipped yet and you haven't received a tracking number from us yet. To change your shipping address or make any changes to your order please send an email to: info@silverbacklab.com

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number and more information regarding the courier.

HOW DO I RESET MY PASSWORD?

If you have forgotten your password for your Silverback Account, you can reset it by clicking login on the home screen and selecting 'Forgot your password?'. Our system will help you reset your password and access your account.

Can I order by phone?

It is not possible to order by phone. If you need help with an online order, return or complaint, our service (info@silverbacklab.com OR Chat to ) will be happy to help you.

Where can I find my serial number?

Discovering your Silverback bike's serial number is a breeze. Follow these simple steps:

  • Flip the Bike: Turn your bike upside down so that it rests on its handlebars and saddle.
  • Examine the Bottom Bracket: Direct your attention to the area where the bottom bracket is situated. You'll find the serial number engraved or stamped onto the frame surface here.

FAQ Shipping

Do you ship worldwide?

Yes. Silverback Bikes is proud to offer a global delivery service.

When does the shipping take place?

Silverback ships from Monday to Friday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the Silverback service team if you wish a partial delivery.

The prices appear before check out after you put your postal code and address. 

Thanks to these partners, we are able to deliver to our customers in Europe 98% of the time within couple working days after dispatch. We cannot include any customs clearance times for goods, which also apply to European countries outside the EU (e.g. Switzerland). In addition, we give you the choice of the type of delivery: Express or Standard. Check the timings provided by the website when you are at the checkout!

Which freight companies are used to ship the orders?

Depending on destination country, package size, volume and weight, Silverback ships with the carriers German Post, DHL, German parcel service, DPD, USP. Deliveries of bulky goods, for example complete bicycles, will be handled by selected forwarding companies.

For return shipments SPEEDLAB cooperates with German Post, DHL and DPD. Large bulky goods like bicycles will be collected by a forwarding company.

In Germany and most European countries the goods are shipped with DHL, Hermes, DPD, UPS, DVS, German Post.

How much does the shipping cost?

STANDARD. FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT).
Germany 5,99 EURO DHL, DPD, Hermes, German Post
Rest of Europe 13,99 EURO DHL, DPD, Hermes
Rest of World 29,99 EURO DHL
Cash on Delivery + 4,9 €
BIKE PRICING.
In EU Union €39.00 Excluding Shipping to Islands
In Germany FREE OF CHARGE (island is subject to charge to 39 euro)
Rest Of World €390.00 Excluding Local Taxes on Bikes & Local VAT Charges

DELIVERY TIME for Rest Of World : 7 - 10 Working Days.

DELIVERY TIME in Germany : 1 - 2 Working Days.

DELIVERY TIME in EU Union : 2 - 5 Working Days.

EXPRESS SHIPMENTS.

For all items marked with this symbol, which are ordered on business days from Monday to Friday by 3 p.m. (CET), we offer the DHL Express shipping option or UPS for selected delivery countries. The DHL Express&UPS option is subject to an additional surcharge. It can be selected during the ordering process, provided that all items in the shopping cart offer the Express option. In addition the DHL Express option must be available for the selected delivery address.

An order within the EU usually arrives the following business day. Depending on the postal code of the delivery address, longer parcel delivery times may occur.

FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT).
Germany 15 EURO DHL, UPS, TNT
Rest of Europe 39 EURO DHL, UPS, TNT
Rest of World - on request

In-stock items will be shipped within Germany in 1-2 working days, within Europe and worldwide in 1-3 working days. Unfortunately the delivery at a certain date given by you is not possible due to logistic reasons.

Should the ordered item not be in stock, the delivery time is extended analogue to the delivery in our warehouse. Information regarding the availability can be obtained at +49-7022-999-717 or info@speedlab.shop

Please note: The ordered goods may be subject to a partial delivery.

Which taxes and duties are included in the price?

The indicated prices including VAT. In addition to the calculated Silverback shipping costs customers not living in the EU have to pay the national VAT and duty in their country for the imported goods.

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.

If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.

If you accept the package, no recourse is possible against our suppliers.

Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

DO YOU SHIP OVERSEAS?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How do I track my order?

You can track your international order once you have received your tracking number via email. You can also track your order through our International partners. First, locate your order ID in your Order Status or Order Confirmation.

HOW LONG WILL IT TAKE TO GET MY ORDER?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Can I change my delivery address?

If you have placed your order and need to update your delivery address, we recommend you Silverback Service for assistance. Whilst we cannot guarantee that your address can be updated our team can quickly review and advise of next steps.

Why have I received only some of my items?

Depending on the number of items in your order, it is possible that your order may be split into multiple shipments – dependent on package and location restrictions. Please review your Order History and Shipping confirmation email for additional information

I’ve been advised that my package is “Available at Pick-up Point”, what does that mean?

An “Available at Pick-up Point” notice is directing you to check if a notice was left by the carrier stating the location of a local pick-up/collection point. Check the carriers tracking portal page by following the below steps: Go to the tracking page detailed which can be found in your shipping confirmation email. Click on the number that is referenced under the heading “Tracking Number”. Review emails and or texts for any notice you may have received from final local delivery partner. The carrier may advise delivery was not possible and provide pickup point location.

Why was my package returned to sender?

Packages can be designated “Return to Sender” for a few reasons, here are some examples: Wrong/Incomplete delivery address One or more failed delivery attempts Passport/ID collection not completed In country customs restrictions

My package says “Delivered”, but I do not have it. What should I do?

Please check the delivery address provided matches your expected delivery address, you can check this in your Order Confirmation email. Please check to see if the carrier left the package in a safe location or with your neighbors. If after the above, the package cannot be located, please contact Silverback Service for assistance.

Why have I been asked to pay additional duties and taxes for international purchases?

International taxes, tariffs (or duties), and value-added tax (VAT) are not included in the total price at checkout. If we ship internationally, then it might be charged additional duties and import taxes when the parcel arrives at the destination. They are based on the purchased items country of origin or manufacturing and the classification of that item in accordance with a harmonized system used by the countries that Borderfree and eShopWorld support. VAT rates are set by the destination country. The order total (merchandise landed cost) is not guaranteed and may be different from what is quoted at checkout. If the charges are not paid COD, the item(s) will be returned, and you will not be refunded any shipping charges.

WHAT SHIPPING CARRIERS DO YOU USE?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

FAQ Payments & Leasing

I live outside of germany. Which prices do you invoice for custormers like me?

The charging of V.A.T. is based upon the country of the delivery address.

I live in Switzerland. So it should be sent here. I can't find enough information from you. Of course VAT and customs apply. But the German VAT does not apply to this. A purchase is only possible for me if the German VAT is refunded/refunded.

If you have selected Switzerland as the country of delivery, we will show the German VAT on each item in our online shop. Since January 1st, 2019, you will only be charged Swiss VAT of 7.7% for actual deliveries to Switzerland.
Displayed price in the shop: €3899.00 incl. 19% VAT
Calculation of the amount to be paid: €3899.00 / 1.19 x 1.077 = 3528.76
In this case, your invoice amount is: €3528.76 plus shipping costs
  • For a VAT refund after an export, please send us the original of the export certificate and a copy of the sales invoice by registered mail. Please make a copy of the export certificate for your records.
  • National sales tax as well as customs & import fees:
  • In addition to the shipping costs calculated by Silverback, additional import costs may apply. These are usually import duties that may be incurred.
  • Important information on returning items from Switzerland and outside the EU.
  • Information for Swiss customers
  • Each consignment is checked by customs, which incurs customs fees.
  • Under certain circumstances, we will pay these customs duties or refund them to you upon presentation of the invoice.
  • For returned goods that were taxed upon import, you as a customer can claim back the domestic VAT at the responsible customs office.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

YES! All purchases in our website are guaranteed maximum security! SL takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by the internet. They are never stored.

DOES SILVERBACK OFFER VOUCHERS?

We offer a range of benefits to help you save like Sign up discount, Refer a friend, Share & Earn & Write a review.

WHAT IS WISHLIST FOR?

Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' in our wish list.

Therefore, you have to log in into your customer account. After that you can place as many items in your watch list as you wish.

How does the gift purchases work?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

WHAT ARE THE BANK DETAILS OF SILVERBACK BIKES?

Our banking details for EURO payments are as below:

Kreissparkasse Esslingen-Nuertingen
Bahnhofstrasse 8
73728 Esslingen
Deutschland

BLZ: 61150020

Kontonummer: 101530527

IBAN. NR.: DE05 6115 0020 0101 5305 27

Swift Code (BIC): ESSLDE 66

Kto. Inhaber/ Begünstigter: Silverback Technologie Gmbh

Can I lease my bike?

To order the perfect bike for you through bicycle leasing, we currently work exclusively with JobRad, Bike Leasing and Business Bike.

With these leasing companies, you can get a brand-new Canyon bike as a tax-deductible company bike, letting you save money.

The monthly instalments for your bike are simply deducted from your gross salary – without any upfront costs for you or your employer.

You can find all other current information (German only) at:

https://www.jobrad.org/faq/info-corona.html

https://www.businessbike.de/portal/registrierung

https://www.bikeleasing.de/vorteile-dienstfahrrad-beste-konditionen?gclid=CjwKCAiAn5uOBhADEiwA_pZwcBrRoIf_2gQujnKVTjPyS5mVdBJoq9OX1f7385w_oHJVwma6y0eRPxoCI2EQAvD_BwE

FAQ Refund & Return

How does the refund works?

The Silverback Bikes team will do its best to fulfill your requests.

You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

How can I cancel my order?

To initiate the revocation process, please write to us:

Silverback Technologie GmbH

Ohmstrasse 18

72622 Nuertingen



Germany

info@silverbacklab.com

Tel: +49 7022 9777 818

that you wish to revoke your order. To be legally valid, your revocation must be in written form, via postal letter or e-mail.

Before the actual dispatch of your order, it can still be canceled. Please send us your request as soon as possible using the contact form or call us by phone. Should the payment have been charged already, it will be refunded in a timely manner.

Pack everything you want to return to SILVERBACK BIKES carefully and include your order number. Remove the old shipping label and attach the return label to the package. You can return the package at DHL and Hermes stations. For all other countries: Please contact us with your return request and our customer service will arrange the process.

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.


If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.



If you accept the package, no recourse is possible against our suppliers.


Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

Must I cover the return costs within Germany if I want to cancel my order?

Revocations from non-EU countries have to be shipped at your own expense.


In case of defective items and warranty claims please contact our customer service via phone (+4970229777818, Mo-Fri 9 am to 5 pm, Sat 9 am to 1 pm) or send us an e-mail to info@silverbacklab.com


All merchandise must be returned unworn, unwashed,unused and with original tags attached to the merchandise.


After you have contacted us, you will receive a free shipping label for your return (within Germany only).


For all other EU countries, the shipping label will be offset with 8 € against the value of the returned goods. For all other countries outside EU, the returned item must be shipped at your own expense.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

What are non-refundable items?

- Gift cards
- Downloadable software products
- Some health and personal care items

How long does the refund takes?

A return will be processed at SPEEDLAB within a few working days. Once your request has been successfully processed it will be confirmed by e-mail. A possibly necessary refund will be processed directly afterwards. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ITEM WAS DAMAGED DURING SHIPPING, WHAT DO I DO?

If your item was damaged during shipping, you are eligible for a full refund or we will issue a new product of your choice at our expense. When requesting your refund, please be ready to provide Customer Service with the order number, your name and proof of damage via a photograph when item arrived.

ITEMS ARE MISSING FROM MY ORDER WHAT CAN I DO?

Possible reasons: Orders shipped separately for logistical reasons. Ordered from different warehouses: If you ordered from two different warehouses the order will have multiple shipments. If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page, including your order number and a copy of the parcel declaration and we will work to resolve your issue promptly.

MY ORDER ARRIVED AND NOTICED I HAD ORDERED THE WRONG PART, HOW DOES THE RETURN WORK?

We will send you a return label, so you are able to return the part back to us. Once we have received the part, we will provide you with an invoice for the return shipping cost. Once payment is made we will fulfill your order and ship part.

FAQ Testride Silverback & Workshop

Not sure about the size of bike you need? Or want to experience our showroom first hand?

Yes, it s very simple as 1,2,3, we offer to cover the costs of the ticket by train in the second class within Germany once you purchase the products at Speedlab with the value of 1000 euro and more. Buy the ticket by train in the second class, book appointment online, purchase the product above 1000 euro and we will refund the travel expenses in our store.

We believe in offering the right bike for the right fit at the right price.

Ride quality, balance and handling qualities are key to a best bicycle ride—are all important considerations when buying a bike, and experiencing these characteristics for yourself is the best way to be assured to making the right purchase.

We recommend to test a bike before you buy , so book ahead, so we can ensure the exact model you're interested in, is ready and waiting when you arrive.

Contact our store to discuss your demo bicycle options. We'll advise you on the best models for you to try before you buy, and arrange the whole process so it's completes your cycling experience.

Book appointment online: https://speedlab.shop/pages/demo-centre

Do you need to service your bike?

Yes, it's easy, please fill out the easy application form online 24/7
https://speedlab.shop/pages/workshop

Do you service the bike which is bought somewhere else? Also online brands?

Yes. We do. please fill out the easy application form online 24/7
https://speedlab.shop/pages/workshop

I would like to send the bike to you for service but I don t have a carton to pack my bike.

It s no problem, at small charge of 19 Euro, we will send you a new bicycle carton which you can use to pack you bike for shipment to us. Just do not forget to choose this service while filling out the workshop form.
https://speedlab.shop/pages/workshop

Silverback FAQ

The bike I like and saw on the website has a price for my location, but is not available locally. What can I do to get one of these bikes?

Click on the Local Backup button in the browser page of the bike you like and let us know what you are wanting and what your location is. We can ship bikes internationally and will move stock from one Silverback warehouse to another in order to satisfy our committed riders.

Why does my local Silverback website display prices and bikes that are not locally available?

Silverback does its best to stock bikes it knows will sell in any given location by gauging retailer response and interest beforehand at the time of launch. Sometime retailers or distributors may have a narrower interest compared to their local consumers. For this reason, bikes not immediately available in a location appear on our websites in order to generate interest-responses from consumers that can be used to show shops what consumers want, in order to plan stock and to fulfil new interests and enquiries. Stock unavailable immediately in the Global market is in most cases available from the German parent company or via co-ordinated order to coincide with the next container loads from our factories in Asia.

How do I find a Silverback retailer

1)Visit silverbacklab.com on any device

2_Navigate to the item of interest

3_Locate “Find a retailer” on the product page

4)Select “Find in retailer”

5)Search by text or map to find out where your nearest dealer is located and by clicking at “direction” you will be able to get the driving or walking directions in Google Maps

6)View a list or map view of all the stores

7)You can contact the dealer of your choice in order to find out if the product is available in store or place an order directly with a dealer.

Where can I buy Silverback gear?

You can buy Silverback gear at our Gearshop at: https://gearshop.silverbacklab.com/

Where can I find parts and spares for my Silverback bike?

We carry a wide selection replacement frame parts on our gearshop. All other parts can be ordered from your local bike shop.

Where can I find the weight of my Silverback bike?

The most accurate way to get the weight of your bike, in your specific size is to go your local bike shop and let them weigh it for you. Weights displayed on the site are for a single size (normally a Medium bike) only.

Can I buy a Silverback bike online?

Yes, we have an innovative ordering system, that allows you to order online and then collect your order from your local bike store. Select & Collect is available in most countries.

What do I do when the Silverback item I want is not available at my closest dealer?

1)Try ordering the product you want through our Select & Collect system

2)Fill out a contact form by clicking HERE

How do I provide feedback about a Silverback product?

We would love to hear from you! Please send us your feedback HERE.

Do your online prices on Silverback products include VAT?

Pricing displayed on our site include the valid VAT % of the country of the customer.

What is the warranty on my Silverback bike?

Warranties vary depending on the frame material, parts etc. Read our full warranty T’s & C’s HERE.

How do I claim when something has gone wrong with my Silverback bike?

If you have purchased your bicycle from a Silverback dealer, contact the dealer and have them submit a warranty claim

Otherwise email to warranty@silverbacklab.com along with images of the damaged part, serial number and original invoice

How do I stay updated with the latest Silverback news?

Please enter your email address into the “Sign up for our newsletter” form located in the footer of each web page on the Silverbacklab website.

What is the lifespan of an e-bike battery?

Naturally, this depends on the frequency you use your e-bike and how you take care of it. It also depends on the battery brand your bike is fitted with. Rule of thumb is 1000 full cycled charges, that is about 45 000km at boost setting (maximum assist).

Do e-bikes recharge when going downhill?

There are a couple of electric bike motors on the market that recharges when you are using the brake but this only really extends your range by 5%. Currently, none of our bikes is fitted with a recharging motor.

How long does it generally take for my E-Bike to charge?

2 hours of charge from 0 – 80%, another 2 hours of charge from 80% – 100%.

What is the range of a battery?

Range is dependant on a number of factors, such as terrain and assistance level. The theoretical range can easily be calculated in time, assuming a maximum support speed of 25km/h.

Time [h] = Battery Capacity [W.h] / Motor Power* [W]

Distance [km] = Speed [km/h] x Time [h]

*Assistance levels have different Power demands.

The calculated distance is mathematical, and does not take into account external factors.

It should be considered as a guide, when planning a ride.

Can I ride my e-bike without the battery?

Yes, it will be a normal bicycle once the battery is removed or switched off. 

What maintenance does an e-bike require?

This differs depending on the brand of the drive system your bike is fitted with.

The Shimano system is sealed and has no serviceable parts.

The Bafang service light comes on every 5000km, this is generally when the system should be serviced. This service is very basic and includes things such as new grease and cleaning out the system.

How do I wash my e-bike in order not to damage the electrical components.

Washing an e-bike requires a little bit more care than other bikes.

No high-pressure water or direct stream of water should be used on your e-bike, as both will force water into any crevasses.  Using a bucket of water with a cloth is more than enough to clean.

Avoid using silicone spray / anti-corrosion spray, it may seep into some components and eventually interfere with the electronics. 

*Neither the Bafang or Shimano is waterproof so don’t go swimming with your e-bike.

Should I completely drain my battery before recharging it?

Lithium-Ion does not suffer from the ‘memory effect’ so charging your battery before it is flat will not affect its longevity. It is better to charge the battery after every ride regardless of whether it is depleted or not since lithium-ion batteries will last longer if not fully cycled regularly.

Where should I take the e-bike battery if I experience any problems?

If you pick up any issues with your motor, display or battery, you should take it back to your dealer, the same as with any other issues. Your dealer will asses the problem and submit a warranty claim if necessary.

Can I fly with my e-bike

Sadly, the Lithium-Ion battery used on e-bikes are not allowed on an airplane. Aviation regulations state that you can not fly with a battery exceeds a capacity of over 160WH. If you are wanting to do a e-biking adventure in another country, we suggest you hire a battery form a local supplier.  

Where can i find my serial number

Discovering your Silverback bike's serial number is a breeze. Follow these simple steps:

  • Flip the Bike: Turn your bike upside down so that it rests on its handlebars and saddle.
  • Examine the Bottom Bracket: Direct your attention to the area where the bottom bracket is situated. You'll find the serial number engraved or stamped onto the frame surface here.
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