We've got you covered

You’re protected from day one. Every Silverback bicycle is backed by a comprehensive warranty designed to keep you riding with confidence — from lifetime frame coverage on key models to robust protection on batteries, electronics, and components. Once your bike is registered, you’re covered against manufacturing defects and supported by a clear, rider‑first claims process through our authorized dealers. It’s our commitment to stand behind every bike we build and to make sure you feel secure long after the first ride.

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Register your bike

Registering your Silverback unlocks your full warranty protection and keeps you connected to the latest technical updates. It’s quick, it’s secure, and it ensures we can support you if your bike is ever lost, stolen, or needs a warranty claim. Your registration helps us verify your ownership, streamline service through our dealer network, and keep you informed about important product information. And of course — your details stay private and are never shared.

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Crash Replacement

Crashes happen — your ride shouldn’t end because of them. Silverback’s Crash Replacement Program gives you added peace of mind: if your Silverback frame is damaged in an accident within the first two years of ownership, we’ll offer a replacement frame at a reduced cost. Simply bring your bike to an authorized Silverback dealer for inspection so they can assess the damage and guide you through the process. It’s our way of keeping you rolling and standing behind the performance frames we engineer.

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Greenway Lithium Battery Warranty

We provide warranty support for Greenway lithium batteries purchased from Silverback Bikes, subject to the terms below.

Warranty period

The manufacturer’s warranty covers 24 months from the battery’s production date. The production date is identified through the battery’s barcode or serial number. Contact us if you need help checking your warranty period.

What is covered?

The warranty covers manufacturing and quality defects that occur during normal use, when the battery has been used and maintained according to its instructions.

Examples include:

Internal electrical faults, including short circuits or broken connections.
Leakage, deformation, or casing defects caused by a manufacturing fault.
Battery communication failures.
Defective internal welds or structural faults.
Excessive discharge caused by an internal battery defect despite proper care and maintenance.

Water-related claims are assessed against the battery model’s specified water-resistance rating and usage instructions.

Repair or replacement and excluded costs

If inspection confirms a covered defect within the warranty period, the manufacturer will repair the battery or replace it if repair is not possible.

Warranty coverage is limited to the battery repair or replacement itself. It does not cover associated costs, including:

Labour to diagnose the issue or remove, install, or refit the battery.
Transport, postage, courier, or shipping charges, including sending the battery for assessment and returning it to you.
Assembly or reassembly of the bicycle or other equipment.

These associated costs are your responsibility, except where applicable consumer law requires otherwise. Contact us before arranging repairs or returning a battery so we can explain the process and any applicable costs.

What is not covered?

The warranty does not cover damage or failure caused by:

Misuse, accidental impacts, or deliberate damage.
An incompatible or unapproved charger.
Short-circuiting the charging or discharge connections through misuse.
Unauthorized repairs, disassembly, or modifications.
Exposure to fire, excessive heat, corrosive liquids, or water beyond the battery’s specified protection level.
Use or storage outside the specified environmental conditions.
External events such as floods, lightning, earthquakes, or fire.

Batteries outside the warranty period and counterfeit batteries are not covered. Altered, missing, or damaged identification labels or security seals may affect eligibility, unless their removal was authorized by the manufacturer. The battery’s model and identification details must match its warranty records.

Looking after your battery

Follow the instructions supplied with your battery, including these requirements:

Use an approved, compatible charger.
Charge indoors in a dry location, within 0°C to 45°C.
Use the battery within its specified operating range; the manufacturer’s agreement states −20°C to 60°C for discharge.
Keep the battery clean and dry, and follow its storage and maintenance instructions.
Avoid leaving the battery fully discharged for extended periods.
Remove the battery before cleaning the bicycle. Do not spray water directly onto the battery or wet its electrical connections.