SPEEDLAB ships from Monday to Friday with the exception of public holidays. We ship complete
orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for
dispatch. Please contact the SPEEDLAB service team if you wish a partial delivery.
Carriers
Depending on destination country, package size, volume and weight, SPEEDLAB ships with the
carriers German Post, DHL, German parcel service, DPD, USP. Deliveries of bulky goods, for example
complete bicycles, will be handled by selected forwarding companies.
For return shipments SPEEDLAB cooperates with German Post, DHL and DPD. Large bulky goods like
bicycles will be picked up by a forwarding company.
In Germany and most European countries the are shipped with DHL, Hermes, DPD, UPS, German Post.
SHIPPING PRICES
STANDARD
FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT)
- Germany 5,99 Euro DHL / DPD / Hermes / German post
- Rest of Europe: 13,99 Euro (DHL, DPD, Hermes)
- Rest of world: 29,99 Euro DHL
- Cash on Delivery + 4,9 €
EXPRESS SHIPMENTS
For all items marked with this symbol, which are ordered on business days from Monday to Friday
by 3 p.m. (CET), we offer the DHL Express shipping option or UPS for selected delivery countries.
The DHL Express&UPS option is subject to an additional surcharge. It can be selected during the
ordering process, provided that all items in the shopping cart offer the Express option. In
addition the DHL Express option must be available for the selected delivery adress.
An order within the EU usually arrives the following business day. Depending on the postal code
of the delivery address, longer parcel delivery times may occur.
FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT)
- Germany 15 Euro (DHL, UPS, TNT)
- Rest of Europe – 49 EURO (DHL, UPS, TNT )
- Rest of world – on request
In-stock items will be shipped within Germany in 1-2 working days, within Europe and worldwide in
1-3 working days. Unfortunately the delivery at a certain date given by you is not possible due to
logistic reasons.
Should the ordered item not be in stock, the delivery time is extended analogue to the delivery
in our warehouse. Information regarding the availability can be obtained at +49-7022-9-777-818 or
info@speedlab.shop
Please note: The ordered goods may be subject to a partial delivery.
Import Taxes, Customs Duties and Fees / National VAT
The indicated prices including VAT. In addition to the calculated SPEEDLAB shipping costs
customers not living in the EU have to pay the national VAT and duty in their country for the
imported goods.
Transport Damage
If you receive a damaged shipment please refuse the receipt if possible. Anyway, please get in
touch with the Bike24 service team by e-mail or phone as soon as possible. We will be happy to
solve the issue.
RETURNS
The SPEEDLAB team will do its best to fulfill your change requests.
The wish to cancel must be declared within 14 days after receipt of the goods. The return must
take place within 14 days after the declaration of the cancellation.
Before the actual dispatch of your order, it can still be canceled. Please send us your request
as soon as possible using the contact form or call us by phone. Should the payment have been
charged already, it will be refunded in a timely manner.
Pack everything you want to return to SPEEDLAB carefully and include your order number. Remove
the old shipping label and attach the return label to the package. You can return the package at
DHL and Hermes stations. For all other countries: Please contact us with your return request and
our customer service will arrange the process. Usually, SPEEDLAB covers the return costs.
A return will be processed at SPEEDLAB within a few working days. Once your request has been
successfully processed it will be confirmed by e-mail. A possibly necessary refund will be
processed directly afterwards.