We've got you covered

You’re protected from day one. Every Silverback bicycle is backed by a comprehensive warranty designed to keep you riding with confidence — from lifetime frame coverage on key models to robust protection on batteries, electronics, and components. Once your bike is registered, you’re covered against manufacturing defects and supported by a clear, rider‑first claims process through our authorized dealers. It’s our commitment to stand behind every bike we build and to make sure you feel secure long after the first ride.

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Register your bike

Registering your Silverback unlocks your full warranty protection and keeps you connected to the latest technical updates. It’s quick, it’s secure, and it ensures we can support you if your bike is ever lost, stolen, or needs a warranty claim. Your registration helps us verify your ownership, streamline service through our dealer network, and keep you informed about important product information. And of course — your details stay private and are never shared.

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Crash Replacement

Crashes happen — your ride shouldn’t end because of them. Silverback’s Crash Replacement Program gives you added peace of mind: if your Silverback frame is damaged in an accident within the first two years of ownership, we’ll offer a replacement frame at a reduced cost. Simply bring your bike to an authorized Silverback dealer for inspection so they can assess the damage and guide you through the process. It’s our way of keeping you rolling and standing behind the performance frames we engineer.

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CRASH REPLACEMENT PROGRAM

Ride Hard. We’ve Got Your Back. When you push limits, things can go wrong. That’s part of riding.

That’s why Silverback created a Crash Replacement Program - designed to get you back on your bike quickly, without paying full retail after an accident.

Two Protection Programs. One Goal: Get You Riding Again

We’ve built our crash protection into two specialized programs:

1. FRAME RECOVERY PROGRAM™

2. SURFACE CARBON CARE™

1. FRAME RECOVERY PROGRAM™

Your Safety Net for Unexpected Crashes

If your frame is damaged in an accident, we help you replace it — fast and at a reduced cost.

What’s Covered

Structural damage caused by crashes or accidents
Carbon and aluminum frames

Coverage Timeline

0–2 Years from Purchase
- Eligible for significant discounted frame replacement

2–5 Years from Purchase
- Continued access to reduced replacement pricing

Key Conditions

Applies to the original owner only
Valid proof of purchase required
Discount depends on:

Frame material (carbon vs aluminum)
Model and availability

2. SURFACE CARBON CARE™

Applies to the original purchaser unless otherwise stated
Covers defects present at time of manufacture only
Applies only under normal use and intended riding conditions
Normal wear and tear is not covered
Valid only for products purchased through authorized dealers

Premium Protection for Premium Wheels

Our proprietary Surface Carbon Wheels come with an industry-leading protection plan.

Coverage Duration

Up to 10 years (lifetime of the wheel)

Option A: Precision Rebuild

If your rim is damaged but components are reusable:

New carbon rim at 50% discount
Free professional rebuild labor

Option B: Full Wheel Replacement

If the wheel is beyond repair:

Brand-new replacement wheel
50% off retail price

Why Riders Choose Silverback Protection

No full retail replacement after crashes
Fast turnaround through dealer network
Premium support for high-performance components
Designed for real riders, real conditions

HOW TO SUBMIT A CLAIM

We keep it simple and efficient.

Step 1: Visit an Authorized Dealer

Bring your clean bike or wheelset to a Silverback dealer.

Step 2: Provide Documentation

You’ll need:

Proof of purchase (invoice/receipt)
Brief description of the accident

Step 3: Technical Assessment

Your dealer will:

Inspect the damage
Take photos
Submit claim to Silverback

Step 4: Get Your Replacement Offer

Our team evaluates your case and provides discounted replacement pricing quickly.

Bought Online? No Problem

If you purchased directly online, you can contact Silverback directly to initiate your claim digitally.

Important Notes

Crash replacement is not a standard warranty
It covers accidental damage, not manufacturing defects
All claims are subject to technical inspection and approval

FREQUENTLY ASKED QUESTIONS

What is the Silverback Crash Replacement Program?

The Silverback Crash Replacement Program allows riders to replace damaged frames or wheels at a significantly reduced cost after an accident. It is designed to help you get back riding quickly without paying full retail price.