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Can I use the S-Electro Diamond Step on trails?
Step is primarily designed for urban environments, pathways and light trails. Don’t hit jumps, drops or technical sections. Other than that, it is an MTB and can be taken on XC rides.
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Can I modify my electric motor for more speed?
No. We do not recommend modifying your motor. Any modifications will void your warranty, promote premature component wear and could compromise structural integrity of your frame.
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Can I fit 29" wheels on my Diamond Step?
No
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Can I ride the Diamond Step as a "normal" non-assist pedal bicycle?
Yes, you can, you will notice the extra weight associated with the electric drive system, but other than that, you can pedal and ride the bike as normal.
Where can I find the E-bike manual?
Click HERE to view.
Where can I find serial number of the E bike?
The serial number of the frame is located under the black cover, you will need to unscrew 2 screws in order to take it down to see the frame number.
Can I customize my Shimano display to another language or change other settings?
Yes, you need to download E TUBE app and configure the settings. SEE HERE
Can I upgrade the length of my suspension on my bike?
The suspension length is normally determined by the frame design, it should not be changed.